Single Referral Program Regulations – PrenoPR
Version: 1.7 – Pilot (June 2, 2026)
Scope: Promoters, Supervisors, Customers (for the coupon part)
This Regulation defines the operating rules of the PrenoPR Referral Program, including coupon management, the reliability system (Aura), suspensions, conflict resolution, and the Gamification Fund.
All participants expressly accept this Regulation upon onboarding (for Customers, at the time of the first booking).
Part 1 – Coupons
1.1 Nature of the coupon
PrenoPR coupons are consumption credits issued as part of the Referral Program. They constitute a non-monetizable accessory benefit (pursuant to art. 51 TUIR) and do not represent compensation for work performance.
Key features:
- Non-convertible into cash
- Non-refundable (no cash change)
- To the bearer (transferable to third parties)
- Validity: 12 months from the date of issue
- Mandatory acceptance by the partner venue
1.2 Issuance and accumulation – General rules
Commissions are differentiated between new customer (never booked before) and repeat customer (same customer, same promoter, same venue).
| Role | % new | % repeat | Gold Bonus (new) | Gold Bonus (repeat) | Type |
|---|---|---|---|---|---|
| Platform | 5% | 5% | — | — | Cash |
| Promoter | 10% | 5% | +1% | +0.5% | Coupon |
| Supervisor | 5% | 2.5% | +0.5% | +0.25% | Coupon |
| Customer Cashback | 2% | 1% | — | — | Coupon |
| Gamification Fund | 3% | 1.5% | — | — | Coupon |
| Nominal total | 25% | 12.5% | |||
| Estimated real cost (food cost 25%) | ~10% | ~5% |
Example on an average receipt of €30:
- New customer: €7.50 nominal (€1.50 cash, €6.00 coupon)
- Repeat customer: €3.75 nominal (€1.50 cash, €2.25 coupon)
No quantitative limitation – no maximum annual cap.
1.3 Specific rules for repeat bookings and promoter changes
- First booking: “new” percentages.
- Subsequent bookings (same promoter): “repeat” percentages.
- Promoter change: the new promoter receives “new” percentages; the old promoter loses all rights on that customer.
- Direct booking (without promoter): no commission, only customer cashback (if registered).
1.4 Expiration and transfer to the Gamification Fund
- Validity 12 months from the date of issue.
- Upon expiration, unused coupons are automatically transferred to the Gamification Fund.
- The transfer is final: no right of recourse.
Information alerts: 6 months, 3 months, 1 month, 1 week before expiration.
1.5 Use of coupons
- Spendable exclusively at the partner venue that generated them.
- Must be spent in full (no cash change).
- It is possible to combine multiple coupons (merging).
- The venue cannot apply restrictions on days, times, or product types (subject to objective limits).
1.6 Transferability – freedom of assignment
The coupon is to the bearer. The holder is free to give it away, sell it to third parties, or transfer it in any other form.
PrenoPR does not prohibit nor encourage assignment, but declines all responsibility for:
- legality, taxation, or security of external transactions;
- disputes between assignor and assignee;
- loss, theft, or fraudulent use of the code after assignment.
It is forbidden to use the PrenoPR name, platform logos, or elements attributable to PrenoPR in coupon sales advertisements without written authorization. Mere description of the good is allowed (e.g., “coupon for restaurant X”).
1.7 Limitations and prohibitions
It is forbidden to:
- Convert the coupon into cash.
- Use the coupon for fictitious or fraudulent consumption.
- Agree with the venue on a “discount” equivalent to the coupon value to obtain cash.
Violations → suspension or exclusion, loss of accumulated coupons.
1.8 Invitation of occasional customers (unregistered)
- A registered customer (fan) can invite a friend via their link:
- The friend books with only name and phone (no registration).
- The fan receives “new customer” commissions (10%+5%+2%+3%).
- The friend does not receive cashback.
1.9 Invitation of customers already registered by another promoter
- If an already registered customer books via a different promoter's link:
- The new promoter receives “new” percentages.
- The old promoter loses all rights on that customer.
1.10 Use of the coupon – holder responsibility and fraud mitigation
The holder is solely responsible for the use of the coupon and compliance with applicable regulations.
PrenoPR is committed to doing its best to mitigate any fraudulent use of coupons through monitoring systems, reporting, and suspensions of suspicious accounts. These activities are carried out without obligation of result and without constituting a guarantee.
1.11 Alternative check-in – verbal confirmation
Check-in can occur via:
- scanning the QR code via the scanner app;
- verbal confirmation from the customer (e.g., name or code), manually recorded by the Owner in the dashboard by the end of the evening.
The Owner is responsible for the correctness of verbal records.
1.12 Fate of coupons in case of venue closure or non-compliant owner behavior
PrenoPR is not responsible for the fate of coupons in the following cases:
- cessation of the venue's activity;
- withdrawal of the venue from the contract;
- exclusion of the venue for violation;
- non-compliant behavior of the owner.
In such events, coupons are non-refundable and non-convertible into cash.
PrenoPR may – at its discretion and within the limits of the Gamification Fund – adopt mitigation measures (transfer to another venue, conversion into credit, etc.), without this constituting an obligation or subjective right.
The venue must promptly communicate to PrenoPR any circumstance that could jeopardize the use of the coupons (closure, bankruptcy, etc.) within 7 days.
Part 2 – Aura System (reliability)
2.1 Calculation formula
Aura = check-ins performed / confirmed bookings on a 30-day moving window. Both QR and verbal verifications are included.
2.2 New entry protection
Up to 5 events, New Entry status: no automatic suspension.
2.3 Thresholds and status
| Status | Threshold | Advantages |
|---|---|---|
| Gold | ≥90% | Bonus: Promoter +1%/+0.5%; Supervisor +0.5%/+0.25% |
| Standard | 70–90% | — |
| Low | <70% | Alert, risk of suspension |
| New Entry | <5 events | Observation period |
2.4 Aura for Supervisors
Arithmetic mean of the Auras of the supported Promoters. If <70% for two months, revocation of the role.
2.5 Effect of backups
Backups performed by Supervisor or Owner count as valid check-ins for the original Promoter.
Part 3 – Progressive Suspensions
3.1 Warning
Minor violations → written notice.
3.2 Temporary suspension
Serious violations (bypass, spam, systematic refusal) → up to 30 days, link deactivated, coupons blocked.
3.3 Permanent exclusion
Intentional violations (fraud, hidden agreements, coupon theft) → account deleted, coupons lost, ban on new registration.
3.4 Right of reply
5 working days for counter-arguments before suspension/exclusion.
Part 4 – Conflict Management (3-level escalation)
4.1 General principles
Conflicts tracked, decisions on objective evidence.
4.2 Level 1 – Automatic resolution
Cases: contested no-show, QR not read, coupon refused, contested verbal check-in. Predefined rules, response within 2 hours.
4.3 Level 2 – Owner mediation
Residual cases, Owner decides within 48 hours. Binding decision but appealable to Level 3.
4.4 Level 3 – Platform review
Final decision within 10 days, unappealable.
4.5 Predefined cases (examples)
| Scenario | Level | Outcome |
|---|---|---|
| Customer says they showed up but no log | 1 | Log prevails |
| Verbal check-in not recorded | 1→2 | Owner can correct in good faith |
| Coupon refused without reason | 2 | Owner must accept it |
| Owner-Promoter bypass | 3 | Permanent exclusion |
Part 5 – Gamification Fund
5.1 Constitution
- Expired coupons
- Unassigned shares
5.2 Hybrid governance
- 50% operational/legal reserve
- 50% public redistribution (quarterly)
5.3 Quarterly redistribution
Reserved for those who have Gold Aura for at least 60 days in the quarter, proportional to check-ins, max 30% to a single participant.
5.4 Transparency
Publication of pre-redistribution note with balance, criteria, results.
6. Entry into Force and Amendments
This Regulation enters into force on the date of acceptance. PrenoPR may modify it with 30 days' notice. Changes do not have retroactive effect.
7. Acceptance
The undersigned declares to have read, understood, and accepted this Regulation.
Date: _____________
First and last name: _____________
Digital or handwritten signature: _____________